We always start with a pre inspection so that both sides know what to expect. Our technicians are well trained so they can give you a great estimate based on the square footage of the home or business. They can also take a look at the level of dirt in the carpets and any stains that will require special attention. You will get an estimate up front of what the cost will be before anything is done.
We will take the time to move your smaller pieces of furniture. Note that due to liability issues we have to leave larger ones in place. What we can’t move though we will protect so that you don’t have to worry about anything being damaged during the carpet cleaning process.
We will carefully condition and pre spot the areas of your carpets that may prove to be harder to clean. These are fast acting products that help to break up the soil and dirt so that we can remove it for you.
We will use a carpet groomer to help to remove soil in those areas where you experience heavier traffic.
We use the best technology has to offer with great equipment. We can remove all of the dirt and debris with ease. Hot water is used to rinse the carpets to make sure all of the residue is removed as well. The water is very hot too which is going to remove a variety of known allergens from your carpet as well.
After we are done, one of the technicians will inspect the work that has been done. If there are spots that didn’t come out they will use a variety of other techniques to get them removed. I would like to point out that if the technician shows you any permanent stains that we can’t remove during the initial inspection then they will remain at this point too without any thing else we can do.
If requested by you, We will protect your carpets with ScotchGuard 3M so it will be easier for you to keep your carpet clean.
We want to make sure that the carpet looks nice and neat after we have cleaned it. If that means we need to groom it, then that is what we will do for you.
Final Inspection Since we don’t feel that our job is done until you are 100% satisfied with it, we want you to take part in the final inspection. We will offer you plastic booties to walk freely on the carpets with. If you find anything that you aren’t happy with please let us know and we will correct it. If you are happy with everything then you will be asked to sign off on the invoice for the technician.
To help us be able to do the best job possible we do ask you to have some tasks completed before we show up to clean your carpets. Please remove collectibles that are on furniture that we are going to move. Remove any items such as books and shoes that are on the carpet or we won’t be able to clean in those areas. We also ask that you keep both children and pets off the carpets and away from the equipment while we are working.
After we are done and you have signed off on the work, we ask that you don’t walk on the carpet for the first hour unless you absolutely must. Due to the slippery change from carpet to hard flooring we want you to make sure you are very careful as you transition. It is also best if you keep all of the blocks and tabs we put in place to protect furniture there for 24 hours.